Terms & Conditions - MedicalSupplierz

TERMS AND CONDITIONS

Introduction about the website

Welcome to the website (https://medicalsupplierz.com), license number ( ). A site for medical equipment and supplies located in [Kuwait]. We offer all types of heavy and light medical equipment, as well as consumable medical supplies. This online platform serves manufacturers, companies, hospitals, medical centers, and pharmacies. It allows users to easily sell their goods, facilitates buying for users, and provides a quick means for users to save time and effort, access services without traveling, and guarantees secure payment methods.

Objectives and Features of the Website

To increase the sales of products from factories and companies, especially all medical devices and materials, quickly and simply. In addition, it brings together manufacturers of medical devices, materials, hospitals, medical centers, and pharmacies under one roof, making it easier for buyers to quickly access manufacturers, choose products, and compare with other products on the site at the best competitive prices and higher quality for medical and other materials. When using our website, you agree to the following terms and conditions. These terms and conditions are written in both Arabic and English. In case of any discrepancy in interpretation between the two languages, the Arabic version will prevail.

Definitions of terms and conditions

We/First party: The Website (https://medicalsupplierz.com) (Service provider)
User/You: Refers to the individual contracting with the service provider to use the electronic site as a seller and buyer, whether as a seller from factories or companies, or a buyer from hospitals, medical centers, pharmacies, or as a service provider and client.
Third party: Factories and other companies the site deals with
Contract Agreement: Refers to the terms and conditions of the site and any subsequent agreement made between us (we, the service provider) and any other party.
Website: It is an electronic platform located on the internet and its address is (https://medicalsupplierz.com) includes two applications: the first application for the (IOS) system and the second application for the (Android) system.
The server or the host: is the place where the site is stored and customer information is collected, available under AWS AMAZON servers.

General terms and conditions

The user / You acknowledge that the website (https://medicalsupplierz.com) is a platform to facilitate e-commerce between sellers and buyers.
Registration information, account information, activity information, event information, and general browsing information are associated with business entities, collectively referred to as (Business Data). The personal information that gathers individual data is referred to as (Personal Data).
The user agrees to our use of your information to contact you or provide you with information designed in some cases to your interests, such as marketing communications, administrative notifications, product offers, and communications related to your use of the services. By agreeing to this policy, you expressly consent to receiving this communication. You can choose not to receive communications of this kind at any time by unsubscribing.
We communicate with you via email, postal address, and phone regarding products or services that might interest you, either from us or from other affiliated factories and companies.
As long as you have an account on our site, your account remains active and operational. If you wish to leave the site, you must notify us two months in advance and settle any outstanding amounts related to the first party during that period, if any.
In the event of an agreement between the seller or service provider and the buyer or customer through the website, all parties are fully committed to executing the contract process and paying the monetary compensation under the complete supervision and follow-up of the (site management). The site management has the right to fully supervise and be aware of what has been agreed upon until the completion of the contract or obtain the offered services according to the agreed-upon specifications and full receipt of the price.
We do not provide any warranty regarding the delivery, performance, or suitability of the information and materials found or presented on this site for any particular purpose, as these products are offered by companies, factories, and suppliers not affiliated with the site (https://medicalsupplierz.com)...

...We only facilitate the buying and selling process through our site by bringing in the supplying factories and companies and making it easier to choose products at competitive prices from factories and companies and offering special and exclusive deals by the factories and companies upon their agreement. Also, we are not responsible for the actions of transporting and delivering products from the seller to the B2B user that are purchased through the site. This is done through coordination and agreement between the seller and the buyer.
There may be errors in the prices that appear on the site (https://medicalsupplierz.com) during the order process from time to time. There may also be transmission errors that could lead to an interruption in the purchase process. The website (https://medicalsupplierz.com) makes its best effort to try to resolve any problems that might arise due to such errors. Your role is to agree to cooperate in resolving such matters, and you consent to the company having full freedom to act and determine the appropriate decision in such cases.
The site might provide an opportunity for registered users to write their opinions, comments, questions, suggestions, or other information. Therefore, by providing any of the aforementioned, you guarantee that any content you submit to the site (https://medicalsupplierz.com) is yours and does not infringe upon others' copyright rights. Consequently, you grant the site (https://medicalsupplierz.com) a license to use this content without needing to refer to you. You also agree that you will not send any content that violates the law.
User/You: You have the right to file a complaint with the site (https://medicalsupplierz.com) regarding any act or breach of the system by one of the users on the site, by contacting info@medicalsupplierz.com.
We reserve the right to change, modify, add, or delete parts of these terms and conditions as required by emerging laws related to electronic transactions, and we will notify you of any modifications made.
You agree to comply with the terms and conditions that have been added or changed. If you do not agree with these terms or some of them, you must send an official email indicating that.
User/You: You agree to provide certain categories of business data and personal data (as specified at the time of information collection). If you do not provide business or personal data, you will not be able to complete the registration process, display your products, or benefit from the website services.
You are prohibited from infringing our copyrights by copying or imitating the materials owned or licensed to us, including but not limited to design, layout, appearance, and graphics on the website (https://medicalsupplierz.com).
The content of this site's pages is for your general information and use only.
Transparency and clarity with the user, whether they are a seller, buyer, or both.
Credibility, we work honestly to maintain our reputation and earn the client's trust.
We will do our utmost in the annual marketing plans and strategies for companies contracting with us.
We aim to increase sales revenue for factories through advertisements for hospitals and medical centers and by improving the search engine to elevate the company's name among the top powerful sites in collaboration with a third party.
There will be a semi-routine information reference to preserve the website's information.
The existing servers will be third-party hosted (Amazon) AWS AMAZON.
You agree to provide us with the factory's documents and specify the authorized individuals to use the account in the purchase or sale approval process through the website and use the periodic reporting service provided by the website to all parties.
User/You: You agree to provide your personal and credit information and consent to its use to facilitate receiving all services offered through the site, enhance, and expand the buying and selling process, manage, deliver, and ensure the confidentiality and security of financial and non-financial data and information.

Terms and conditions for the seller

User/You: You display and advertise your goods and products and their prices on the website and benefit from the site's services by choosing one of two systems. The first is an annual subscription system; the second involves a fixed or variable percentage collection for each product based on the value of the transactions sold, with an agreement to be made subsequently.
User / You: Agree that the website (https://medicalsupplierz.com) serves as a platform to facilitate e-commerce. If you choose the percentage collection system, each product's agreed-upon fixed or variable percentage will be collected through a subsequent agreement. Based on the value of the sold deal, this percentage will be deducted directly from the amount paid by the buyer or transferred to us by the seller through a bank transfer...

Suppose you opt for the annual subscription payment system. In that case, the subscription fee will be paid at the beginning of the agreement through a subsequent deal in exchange for the services the website provides, such as displaying your products and goods on your dedicated page, your services, and the mediation and matching we perform.
User/You: When selling through the website, you commit to providing accurate information about the products, their features, specifications, price, and warranty. You must avoid anything that could create a false or illegal impression about the displayed products.
Product prices on the website are determined and entered by the seller under their responsibility. Thus, the seller holds full accountability for the prices of their displayed products on the site and for changing these prices at any time. Consequently, any sales transaction made on the site at the announced price binds the seller to complete the transaction. The website (https://medicalsupplierz.com) bears no responsibility for any discrepancy in prices between the seller and the buyer should they change at any time. The shipment of goods is agreed upon between the manufacturing seller and the buyer, and the website owner is not involved in the shipping.
User/You: Commit to providing us with the company's details and specifying those authorized to use the account in approving purchases or sales through the site and using the periodic reporting service offered to all parties.
User/You: Agree to provide your credit information, aiming to facilitate receiving all services offered through the site, improving, and expanding the management process and delivery, and ensuring the confidentiality and security of financial and non-financial data and information.
The information page displayed on the site, containing images, data, and trademarks, falls under the responsibility of the seller. Therefore, you must adhere to not publishing or displaying any images or data that violate the law.
Goods Delivery: In the case of a B2B delivery request, delivery is made directly from the factory to the purchasing company based on their agreement and the site (https://medicalsupplierz.com) is not responsible for the delivery.
General prices:

(a) System for listing a product at a negotiable general price.
(b) Request For Quotation (RFQ) system, where the buyer submits a request for a quotation, and the supplier prices it. If both the buyer and the supplier agree on the prices and quantities, the sales process is completed. The seller has the right to modify the general prices at any time.
(c) The possibility of displaying both options (a, b) for the same product.

In the event of a sale, provision of services, or promotion of a specific product through the website, you commit to delivering the product to the buyer and providing the service to the client as advertised and promoted on the site in terms of specifications, measurements, quality, and the price stated on the website. If the buyer or client does not receive the specifications agreed upon with the seller or service provider, you will have breached the contract agreement, terms, and conditions. The buyer or client has the right to return the product, refuse the service, get a refund from the selling manufacturer, or exchange it, depending on the agreement in addressing the matter between you.
The site (https://medicalsupplierz.com) has the right to purchase from the site and then re-display, advertise, and sell the product at another price in agreement with the seller. Additionally, the site (https://medicalsupplierz.com) bears no responsibility if some factories and other companies purchase goods through the B2B system and use or sell them without an agreement with the seller.
The website (https://medicalsupplierz.com) has the right to run special advertisements for the products of factories and companies registered with it on social media. Or within the website (https://medicalsupplierz.com) and promoting products of factories and companies in all ways granted to the company.
The seller does not have the right to protest due to a lack of advertisements or their cessation at any time through the site or to demand compensation.
Studying the pattern of website visits will help target users through advertising based on their interests.

Terms and conditions for the buyer (the business sector between factories, medical centers, hospitals, etc.)

To access certain functions of the service, including the ability to purchase products and services, you must register and create a password (account). Note that any account registered is a business account exclusive to you on the website (https://medicalsupplierz.com) and cannot be transferred to a third party.
As a registered user, you can order and purchase products through the service. If you are required to pay an amount for a product you have ordered, you must pay the full amount for this product as specified during the ordering process, including shipping costs and other fees.
You can review the payment and delivery terms below or refer to the help and services section about how to use the website (https://medicalsupplierz.com) to obtain information on how to place an order. All the orders you complete on the website (https://medicalsupplierz.com) are subject to acceptance according to these terms.
Parties other than the website (https://medicalsupplierz.com) might advertise and provide services or sell their products on the website (https://medicalsupplierz.com). Your decision to purchase from any of these parties or individuals is your responsibility, and you bear its cost.
The user/you, when making a product purchase through the site, agree that you will receive the purchases from the seller at the time of receipt and sign on the delivery note.

Third-Party Policy

The service may occasionally contain external links to websites and internet resources (external links). As a user, you must acknowledge and declare that we bear no responsibility for the content, opinions, advice, data, offers, or the availability of any external link. Any interactions or transactions with third parties are solely between you and the third party.
The terms of use and privacy policies of any third party may significantly differ from our terms and policies. Therefore, we suggest that you review the terms of use and the privacy statement of these external links before using them, including but not limited to Google, advertising companies, accounting firms, debt collection companies, delivery companies, software programs, banks, and other recognized factories and companies.

Financial Policy

User/you: The buyer agrees that, in case of purchasing from the site or being a client to obtain the services available through the site, you will transfer the total amount to us through the electronic payment methods mentioned in the 'Payment Policy' section before approving the purchase order and issuing an invoice for that through the website.
User/You: The buyer agrees to create a bank guarantee, namely a Letter of Credit (LC), through the bank in favor of the factory or supplying company before the goods arrive at the buyer. The amount will be paid to their benefit after the buyer confirms that the goods have arrived at the port or one of the entry points of the buyer's country in accordance with the agreed-upon specifications.
User/You: Agree that in the event of purchasing or obtaining services through the website, and before the seller approves the purchase order and issues an invoice for it, you will choose from the electronic payment methods mentioned in the bank payment policy for the account (https://medicalsupplierz.com).
The collection receipts issued from electronic payment channels for contract parties are considered official documents that can be used to match invoices between the concerned parties. Medicalsupplierz website bears no responsibility regarding this matter.
User/You: The seller (the factory or supplier) agrees that if the buyer cancels the purchase at any time, you must notify the website (https://medicalsupplierz.com) and proceed with the cancellation on the site. If the steps on the site are not completed, the order is considered completed, and the agreed-upon percentage is due.
The website provides a financial reporting service about the purchases and sales made through the site via the control panel.
User/You agree to pay for any product/products you purchase through one of the following methods:
- Payment to the seller upon receiving the products (Bank guarantee Letter of Credit LC).
- Payment through K-net directly through the website.
- A deferred payment agreement with the seller is made through an agreement between the seller and the buyer. The agreement specifies a certain duration and a particular method of payment.
User/You agree that the website (https://medicalsupplierz.com) will not be legally responsible for any disputes arising between the buyer and the seller due to deferred payment, payment on delivery, or refusal of goods by the buyer.
User/You agree that if the seller issues invoices for a business deal different from what was issued by the website, the website (https://medicalsupplierz.com) will bear no responsibility in this regard.

Security Policy

The responsibility of verifying the customers, transferring amounts, and completing the transaction lies with the bank that carried out the transfer. The website (https://medicalsupplierz.com) assumes no responsibility for any losses or damages resulting from fraudulent transactions due to cyberattacks or thefts to the bank or the theft of the customer's credit data. The concerned parties should ensure all their transactions with one of the approved insurance companies.
We at the website (https://medicalsupplierz.com) adhere to a personal information protection standard that guards against unauthorized access, modification, or disclosure of this information. These standards include storage and processing practices, as well as security measures. Nevertheless, we do not provide here any guarantees or assurances that the security measures we implement will prevent unauthorized access to the information.
User/You: In the case of selling through the website, you are committed to providing accurate information about the products and their characteristics, and to avoid anything that might create a misleading and unlawful impression.
User/You: You must maintain the confidentiality and security of data and information, especially regarding financial matters, in accordance with international standards and laws regulating this in the State of Kuwait, as well as the specific laws of the countries participating on the website. Disclosure or dissemination of information, data, its sources, and operations associated with any of the payment channels is prohibited. You are also committed to protecting and documenting transactions related to factories and companies.
We: The site's administration reserves the right to exclude and delete the account of any company, factory, or buyer from the site without prior notice if they violate the terms and conditions of the site and contract provisions. This is being done to protect all users while also reserving our right to seek compensation for any damages caused to us in accordance with legal provisions.
Although the website (https://medicalsupplierz.com) takes reasonable steps to prevent viruses and other electronic codes from entering the site, it does not guarantee that the site, service, products, or materials may be available through the website (https://medicalsupplierz.com) is free from these destructive factors. The website (https://medicalsupplierz.com) is not responsible for damage or harm directly or indirectly arising from these factors.
Minors: We are not responsible for any information from anyone under 18 (a minor). We do not deliberately allow minors to register to apply for the service because this service and its content are not intended for children. If we learn that we have collected personal information about children under 18 without parental consent, we will delete that information. Please contact info@medicalsupplierz.com if you believe a child under the age of 18 has provided us with personal information.
Our employees never ask you for your password on any phone or email. If you share a computer with others, you should not choose to save your login information (for example, user ID and password) on a multi-user computer. Remember to log out of your account and close the browser window when you finish the session.
Users should always be cautious about how they handle and disclose their personal information.
The user/you agree that we may disclose your personal, business, and financial information if required by law or if such actions are reasonably necessary to comply with legal or judicial orders, such as a court decision or subpoena.

Termination of the Contract

The user/you agree that if either of us wishes to terminate the contract, the terminating party must notify the other two months in advance. Based on this, the financial dues for both parties will be settled, and the contract between us will be terminated.
Contract Termination: The user/you: If either of us breaches any of our obligations, this contract is considered terminated automatically without the need for notice or warning. The aggrieved party has the right to legally seek compensation for all damage suffered because of this contract termination.

Address

The user (you) and we (the service provider) agree that the address mentioned in the official documents is the legal residence, and any notification sent to it should be with acknowledgment of receipt, hand-delivered, or via email. It is considered legally received, and all judicial correspondence and announcements directed to this address are deemed a correct and valid legal notification.
In case of an address change, each of us commits to notifying the other of the new address within a period not exceeding 15 days by registered mail with acknowledgment of receipt or email. Unless this notice is provided, all correspondences and judicial announcements sent to the old address are deemed correct, valid, and proper legal notification.

Applicable Law

Any dispute arising from your use of this site is subject to arbitration, the laws and regulations in Kuwait, and the provisions of Law No. 20 of 2014 concerning electronic transactions. You must comply with all laws, regulations, and decisions in force in Kuwait and those introduced in the future, as well as the laws of other countries participating in the site and the rules and decisions regulating electronic payment.
In case of any dispute outside Kuwait and if the users, whether the seller or the buyer, hold foreign nationalities and a conflict arises between them, the law of the seller's country will be applied in the country intended for promoting its products on the site, and the state's law concerning electronic transactions and trade is applied. In general, anyone who suffers damage should resort to arbitration in the country of the one who caused the damage.

Liability Policy

Your use of any information or materials on this site is entirely at your risk, ensuring that any products, services, or information available through this site meet your specific requirements. Sharing your password and account information with others is prohibited, and the user bears full responsibility in case of violation.
Using the site by the user for a purpose other than the primary one, which is contrary to the law, leads to legal accountability for the one who used it.
Under no circumstances should the website (https://medicalsupplierz.com) be considered liable by you or any third party for any direct or indirect, special, or consequential losses or damages of any kind (including, for example, loss of profits or business interruption, loss of software or other data on your information system), even if the website (https://medicalsupplierz.com) was informed or should have been aware of the possibility of such damages arising from any information, links, or content contained therein, or the services related to the following:
- (a) Your use or reliance on the website (https://medicalsupplierz.com)
- (b) Providing information, whether personal or otherwise, to the website (https://medicalsupplierz.com) listed otherwise or made available to you through the site.
- (c) Errors by the website (https://medicalsupplierz.com) or its agents or employees.

Events Beyond Our Control

We will not be liable to the contract parties for any delay or failure to perform our obligation under this agreement arising from any reason beyond our control, including but not limited to natural disasters, government decisions, war, fire, flood, explosion, or civil strike or delay in goods. To remove any doubt, nothing in this paragraph exempts anyone from payment obligations made under this agreement.
If any taxes are applied in Kuwait or outside Kuwait, or value-added tax, the buyer bears them.
The website (https://medicalsupplierz.com) disclaims responsibility for any products that are legally prohibited, whether they are locally prohibited in Kuwait or internationally. Also, the website (https://medicalsupplierz.com) is not responsible if one of the prohibited countries displays products that Kuwait or any other country does not deal with. If this happens, it is obligatory for the site to ban and remove them as soon as the site and the company become aware of it.

Privacy Policy

Our privacy policy describes the ways we collect, store, use, and protect your personal information, and it is important for you to review this privacy policy. By 'personal information,' we mean information that can be linked to a specific individual and can be used to identify that person.

We do not consider anonymously sourced information as personal information since it cannot be used to identify a specific individual.
You agree to this privacy policy when registering, accessing, using our products, services, content, features, technologies, or functionalities provided on our website and all related to the user/you, when making a product purchase through the site, agree that you will receive the purchases from the seller at the time of receipt and sign on the buyer's receipt statement represented by the seller.
By providing us with your personal information, you expressly agree to our processing of your personal information according to the terms of our privacy policy.
We have the right to modify our privacy policy at any time by publishing a revised version on (https://medicalsupplierz.com). The revised version will be effective at the time of its publication, and after this publication, your continued use of https://medicalsupplierz.com, your account, and the tools that constitute the services (collectively referred to as 'https://medicalsupplierz.com Service').
We encourage you to check (https://medicalsupplierz.com) regularly to obtain the latest version of our privacy policy. If we are going to use your personal information in any way other than the manner specified in our privacy policy or any amendments from time to time, we will notify you via email.

Use of Your Personal Information

We use your personal information to provide and improve the service of the website (https://medicalsupplierz.com) for you. We may also use your personal information to prevent illegal activities and to enforce our user agreement with you.
Although we do our utmost to protect your privacy, we may need to disclose your personal information to law enforcement agencies, government agencies, or other third parties where we are compelled to do so by a court order or similar legal procedure; when requested to comply with the law, when cooperating with ongoing law enforcement activities.
When we have a good faith belief that such action is necessary to prevent physical harm or financial loss, or to report suspected illegal activity or to investigate a potential violation of our user agreement.
In the event of a sale of the site (https://medicalsupplierz.com), its affiliates, or any assets of Medicalsupplierz’s operations, your personal information may be disclosed to a potential buyer to continue to provide you with the service or otherwise in relation to the sale.

Access, Review, and Modification of Your Personal Information

To access, review, and modify your personal information, you can access and review your details under 'Profile' or 'Account' when you log into your account on the website (https://medicalsupplierz.com).
If your personal information changes in any way, or if it has been provided incorrectly in your customer account, or if you wish to modify it for any other reason, you should promptly update, modify, or correct your personal information via the website.

Communications

Upon registering your account, you will receive an email confirming your successful registration. Once registered, you may occasionally receive information about products, services, and special deals from us.

Third-Party Site Links

https://medicalsupplierz.com may contain links to other websites. We are not responsible for the privacy practices of these external sites. We recommend reading their privacy policies separately.

Security and Unauthorized Access

If you're concerned about a breach of your username, password, or your account, please contact our customer support team immediately and change your password. You are responsible for maintaining adequate security and control of your account credentials.
You agree to notify us immediately of any unauthorized use of your login credentials or any other security breach, either by phone or through the email mentioned on the website.

Use of Cookies

We use cookies and similar technologies (e.g., pixel tags, flash cookies) to identify you, personalize the experience, measure promotional effectiveness, and prevent fraud.
Temporary cookies expire when you log out; permanent cookies remain until deleted or expired.

Unsubscribing from Email Messages

You can unsubscribe from marketing emails via your account settings by unchecking the 'Subscribe to Newsletter' box.
You cannot unsubscribe from system/administrative emails, such as those related to account security, legal notices, or service outages.

User Agreement and Data Sharing

The user/you agree to provide certain categories of commercial and personal data. Without this, registration and use of services will not be possible.
You consent to sharing necessary data with trusted third parties, such as delivery providers, banks, or verification services, to fulfill transactions or support business functions.

Content and Advertisement Development

We use your data to develop and display content and ads tailored to your interests across our platform and services.
If you provide any personal data, you authorize us to store, use, and process it as needed for service improvement and operations.

Intellectual Property

We at https://medicalsupplierz.com own the intellectual property of the site's design and concept. Any infringement, copying, or imitation without consent entitles us to legal action and compensation.

Refunds and Return Policy for Subscription

Our subscription service operates on a strict no-refund policy. Once purchased, the subscription is final and non-refundable.
However, if you encounter any service-related issues, you may contact our support team. If found valid, we may offer a refund or other resolution at our discretion.